Answers to common questions about audits, scoring, and improving your AI visibility.
The one time free/standard reports are great for an immediate AI-Readiness pulse, but we recommend our AI-Readiness Platform subscription account for best results, where automatic scheduling of audits occurs monthly and tracks the progress on your AI readiness score. Subscription accounts can also run a number of on demand adhoc audits from the audit control panel within the AI-Readiness Platform.
The AI Readiness Score measures your organization's preparedness for responsible AI adoption across visibility, sentiment, and technical foundations.
Your organization has one or more subscriptions, but your user has not been assigned to a subscription yet. Ask an Organization Admin to open Account > Member Access and assign your user to a subscription. Once assigned, refresh your dashboard and your pages will be scoped to that subscription.
This appears when there is no active or trialing subscription linked to your account context. If you are an admin, use Account > Subscription to purchase or manage subscriptions. If you are not an admin, contact your organization admin to confirm your access and subscription status.
If your user is assigned to more than one subscription, use the Subscription View selector in the dashboard sidebar. Choose the subscription you want, wait for the page to refresh, and all non-admin dashboard pages will load data for that selected subscription.
Go to Account > Subscription and select Manage subscription for the workspace you want. That opens Stripe's secure customer portal where you can update payment methods, download invoices, and manage cancellation settings.
Organization admins can go to Account > Subscription and select Purchase Additional Subscription. After checkout completes, the new subscription appears in your organization account list and can be assigned to members in Member Access.
Organization admins can manage members from Account > Organization. Use that page to invite users to your organization and manage member roles. After a user joins, assign them to one or more subscriptions in Account > Member Access so they can access dashboard data.
Organization membership controls who belongs to your workspace. Member Access controls which subscription account data each member can see in non-admin dashboard views. A user can be an organization member but still have no subscription assigned.
This usually means the user was added to the organization but was not assigned to a subscription in Member Access. Have an Organization Admin open Account > Member Access, select the correct subscription row, check the user, and save.
If your account shows an admin contact in the access message, contact that person first. If the issue persists, submit a Support ticket with your organization name, affected user email, and the subscription or company name you expected to access.
Yes, completed audits can be downloaded as detailed reports from your Audits page when report links become available.
Review the Remediation Roadmap in your dashboard for prioritized action items. Completing recommendations improves your score over time.
Semantic Patch-Gen is AIEthos technology for generating additive JSON-LD patches that improve how AI systems interpret your brand, services, and source-of-truth facts.
No. Patch-Gen handles machine-readable entity fixes. It works best alongside broader GEO work such as content architecture, citation analysis, llms.txt, and audit-driven remediation.
Typical outputs include Organization, WebSite, and Service JSON-LD, plus supporting brand and contact fields when the source data supports them.
Ethos-Tron is the AIEthos scanner that audits the technical and retrieval-layer signals influencing how AI systems identify and summarize a brand.
No. It starts with crawlable site assets, then extends into retrieval evidence and model-facing context so the audit reflects how brands are actually surfaced in AI workflows.
Better answers come from better evidence. Ethos-Tron exposes missing structured data, thin machine-readable signals, and inconsistent brand facts so those issues can be fixed at the source.
API credits are consumed each time your subscription uses a platform feature that triggers an AI-powered operation. Examples include ad hoc audits, Semantic Patch-Gen runs, and Competitor Citation Map requests. Each feature call deducts a fixed number of credits from your subscription's available balance.
Each subscription has an optional daily spend cap measured in dollars. When the rolling 24-hour credit spend reaches that dollar limit, additional requests return an error until the window resets. Organization admins can view and update this limit from Account > API Access.
When the available credit balance reaches zero, API-powered features return an error until credits are topped up. You will also receive a low-balance email notification before the balance is fully exhausted to give you time to purchase more credits.
Organization admins can purchase additional credits directly from Account > API Access. Select the dollar amount (minimum $5, in $5 increments), then complete checkout through the secure Stripe-hosted payment page. Credits are applied after the payment is confirmed and you are returned to the dashboard to complete the top-up flow.
Credits are priced at $5 per 5,000 credits. There is a minimum purchase of $5 and purchases must be made in $5 increments.
The low-balance threshold is set at 20% of your subscription's total credit balance. When available credits fall at or below this level, an automated email notification is sent to your organization so you can top up before features are blocked.
Organization admins can manage credits, view usage history, adjust the daily spend limit, and purchase additional credits from the Account > API Access tab in the dashboard.